ARNINPUTRANTO, W.; MAULANA, D. .; KHARIANSYAH, M. D. .; MAHARANI, A. . Implementation of the SERVQUAL Method in Evaluating the Quality of Welding Inspector Comprehensive Training Services at the Shipbuilding Institute of Polytechnic Surabaya. Jurnal Cakrawala Maritim, [S. l.], v. 9, n. 2, p. 21–38, 2026. Disponível em: https://jcm.ppns.ac.id/index.php/jcm/article/view/103. Acesso em: 27 aug. 2026.